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Application Support Analyst in SINGAPORE at NTT DATA Singapore

Date Posted: 8/30/2018

Job Snapshot

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Job Description

  • Provide 7 x 24 operational support for all production practices including weekends for applications
  • Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
  • Posses good domain knowledge on corporate banking channels
  • Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.
  • Analyses business requirements and workflow design specifications to fully understand the existing and future business requirements.
  • Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.
  • Participate in knowledge transfer to ensure better grasp of the product and domain.
  • Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments

Job Requirements

  • Strong experience in TIBCO BW, TIBCO AMX BPM, Vaadin, MQ, EMS and integration platforms.
  • Experience in various programming languages such as JAVA/J2EE, XML/XSLT, PL/SQL, HTML/JS/CSS, Shell Scripting, Web Services (RESTful and SOAP) 
  • Operating System: Linux / Solaris / AIX / Windows
  • Strong technical knowledge of  RHEL, AIX,  JBOSS, MariaDB, KAFKA, Active MQ, SQL, Shell scripting and TWS Job scheduling Able to provide 24x7 operational support including Weekends and public holidays
  • Very clear communication skills both written and oral
  • Able to drive/recommend solutions to extended technology teams.
  • Self-starter with excellent crisis management skills.
  • Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-ups

Professional Qualification                     

  • A Bachelor’s degree in Computer Science (or equivalent experience)
  • 8 – 10 years of development and delivery experience