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Application Support in Singapore at NTT DATA Singapore

Date Posted: 5/2/2018

Job Snapshot

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Job Description

1.24/7 Application L2 Support
2.Analyze tickets raised by CSO team and identify the cause of issue and work/divert to the teams.
3.Working with the respective teams to determine the root cause in case of multiple team involvement as required.
4.After root cause identification and obtaining the concurrence from L3 team about the fix, then raise CR for implementation. prevent recurrence of problem incident
5.Ensure SIT and UAT approval and UAT BU Sign off.
6.Ensure deployment is done and LV passed.
7.Analyze the application logs for the alerts received by monitoring application and proceed with the recovery as an when required.
8.Ensuring the batch jobs are executed as scheduled and troubleshoot the issue in case of fail jobs.
9.Assign incident to L3 for defect fix.Request for Known defect list if any and take the ownership of the defect untill close.
10.Raise the INCIDENTS and RR's For Emenrgency changes for service restart if any impact.
11.Proactive monitoring of Application health and perform start/stop/reboot/rerun servers/jobs on health check activities to ensure availability of applications.
13.Setup Defects Management call every week and put Defects Priority Guideline to business team
14.Manage high severity high customer impact incidents focusing on fast recovery



Job Requirements

Bachelor Degree Holder

5+ years of experience in Application Support