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BAU Lead in Singapore at NTT DATA Singapore

Date Posted: 10/7/2018

Job Snapshot

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  • Location:
  • Date Posted:

Job Description

Role Description

  • Responsible for providing end to end L2/L3 support for Regional Public Web & Credit Card Rewards platforms
  • Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs
  • Responsible for tracking, prioritizing, communicating all the issues raised within for 2 platforms
  • Responsible to ensure that the system is available all the time & is responding within defined SLA
  • Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner
  • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect • Responsible to track & close all the Risks, audit items raised for 2 platforms
  • Responsible for managing the BAU Budget for 2 platform. This includes validating the running cost & ensuring all the support renewals are tracked
  • Responsible for managing a team of 8 L2/L3 support for these 2 platforms
  • Responsible to work with various delivery partners like Akamai, Google, Microsoft, OpenText, EpiServer etc., for providing support to these 2 platforms
  • Responsible for coordinating regular HA flip, yearly Pen Test, applying security patches etc.,
  • Responsible for ensuring that monitoring is in place for all the break points
  • Responsible for handling problem management calls with business & other technology teams & partners


  • Public Web o Overview: This is a customer facing web application, which hosts the public website with brochure content & Digital onboarding for DBS customers. This application supports hosts 6 countries, including consumer & corporate segments. This platform is hosted on premise & on AWS cloud infrastructure o Product: OpenText TeamSite/LiveSite o Technology: Java, Linux, MariaDB, JBoss, AWS

• Credit Card Rewards o Overview: This is a customer facing web application, which allows DBS Credit Card customers to redeem their Reward points. o Product: NA o Technology: .NET, Wintel, IIS

Job Requirements


  • Communication skills backed up with strong problem solving capabilities to handle issues across various platforms
  • Strong Analytical & problem solving skill to identify solution to problems
  • Ability to troubleshoot issues and able to handle different types of customer inquiries
  • Sound knowledge in banking domain, with knowledge on digital onboarding
  • Sound knowledge in Java frameworks like Spring, Hibernate, Struts etc
  • Sound knowledge in Unix, Jboss, MariaDB & good understanding of infrastructure components like webservers, appservers, plugins, connection pooling, SLB, firewalls etc.
  • Have good understanding of how OpenText TeamSite/Livesite
  • Good understanding of UI framework like ReactJS, Angular etc
  • Knowledge in Wintel technologies, like .NET
  • Good understanding of Risk Management Process
  • Sound knowledge on handling finance & understands terms like CAPEX, OPEX, Ownership, Depreciation etc
  • Have good understanding of how Search Engine works. Knowledgeable in any Search engines like Solr, GSA, Elastic Search etc
  • Ability to work under pressure & provide 24*7 on call support



  • Overall experience of 7-9 years
  • 4-6 years of experience in Application Support and development or related experience
  • 4-6 years of experience in working in Banking domain
  • 4-5 years of experience in handling finance
  • Significant experience in handling problem management calls & drive the issues resolution within specified SLA
  • 3-5 years of experience in handling vendor management