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Command Centre Analyst in Singapore at NTT DATA Singapore

Date Posted: 6/4/2018

Job Snapshot

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  • Location:
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Job Description


Job Responsibilities:

  • Assess and validate major incidents
  • Manage notifications and escalations as defined in the major incident management process
  • Manage and coordinate recovery actions and plans for major Incidents to resolution
  • Provide timely and informative updates to management, stakeholders and users until incident closure
  • Ensure the appropriate level of technical or functional support team is actively engaged
  • Chair major incident technical bridge call and provide direction if further escalation is required
  • Ensure that accurate timelines of recovery plans and activities on major Incidents are documented
  • Participate in post major incident root cause analysis (RCA) as required and follow up on improvement plans
  • Understand and track outstanding actions, improvement plans for incidents escalated to Command Centre until closure
  • Provide monthly incidents/trends updates to stakeholders, users and management



Job Requirements

Job Requirements:


  • Bachelor’s Degree in Computer Science, Information Technology, related discipline or equivalent experience
  • At least 3 years’ experience as an Incident or Problem Manager in an IT Application Operations environment for a financial institution
  • Knowledge of Trading, Risk, Treasury & Markets applications will be an added advantage
  • Experience with event monitoring, incident or problem management tools are required
  • An analytical mind, with process development and problem-solving capabilities
  • Strong hands-on technical skills in end user computing tools such as MS Excel, MS Powerpoint and Sharepoint