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Helpdesk Support Engineer in Singapore at NTT DATA Singapore

Date Posted: 3/13/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

  • Field incoming help requests from end users via both telephone and work orders in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Provide onsite and remote support to end-users
  • Respond to assigned tickets/tasks in accordance with SLA guidelines
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
  • Apply diagnostic utilities and best practice methodology to aid in troubleshooting.
  • Update technical support documentation when required

Job Requirements

  • Experience: 1-2 years experience in providing IT support in IT organization.
  • In-depth understanding of Windows desktop operating system required.
  • Basic knowledge of AD, MS Exchange and DNS required
  • Experience with terminal services is a plus
  • Ability to play close attention to details while performing technically detailed tasks required
  • Willing to work on rotating Shift