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L2 Production Support Specialist in Singapore at NTT DATA Singapore

Date Posted: 4/21/2018

Job Snapshot

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  • Location:
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Job Description


Job Description:

The position is to provide technical 24/7 support to Integration Platform (Regional) in an efficient and timely manner.

The person will have the opportunity to be involved in round the clock monitoring of core system as well as daily duties spanning the modules of PayNow, IB/MB/iWealth, G3 Fast, API, Complex event processing, Payment engines, rates, customer care.

  • Ensure application availability 24/7
  • Analyze and respond to queries and issues raised by end users and interfacing systems in an effective and timely manner
  • Perform monthly maintenance of applications, servers
  • Perform Daily health-check monitoring
  • Take ownership of minor fixes to address application issues
  • Work closely with development team on changes going into BAU environment
  • Perform duties relating to system maintenance to ensure smooth usage of application and adherence to compliance
  • Able to assist on deployment of fixes and releases
  • Recover applications with RTO during scheduled/unscheduled maintenance window
  • To work with Infra & Network teams on patching and connectivity activities
  • Attend problem calls and provide clear instructions and guidelines


  • Ability to resolve users’ issues and provide RCA and follow up action
  • Ability to work closely with the development team on fixes and releases
  • Maintain a good working relationship with users and peers
  • Track issues/incidents E2E and proper closure with details and fixes
  • Track tickets, alerts to the dot within SLA
  • Keep up-to-date inventory and access to servers, services and safe
  • Preparing MR – report to management on incidents
  • Raise CR (General, Expedited & Emergency) – clear approvals ontime
  • Update SNOC, Incident management, Escalation points on the status

Job Requirements


  • Degree in Computer Science
  • Have good debugging and problem solving skills
  • Basic UNIX, TIBCO, API knowledge
  • Ability to describe incidents and perform incident sharing to the team
  • Ability to handle severity level issues
  • Manages support phone to ensure that end-of-day batch jobs and files are processed and monitored
  • Coordinates with Infra for solution delivery of fixes and release upgrade e.g. kernel
  • Coordinates with L3 for application fixes and release upgrade e.g. schema, version upgrade
  • Good communication and analytical skills