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L2 Windows Support Engineer in Singapore at NTT DATA Singapore

Date Posted: 10/9/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Singapore
  • Date Posted:
    10/9/2018

Job Description

  • Perform Security Health Check of Windows servers and other compliance.
  • Perform timely Patch management as per the Schedule.
  • Perform Change Management as per the process.
  • Support to all BAU [Business as usual] calls.
  • Support to raising & implementing including the Patch management CRs in the Wintel infrastructure.
  • Daily BAU L3 Calls Support on Windows 2008 and 2012 Server Family infrastructure.

Job Requirements

  • Windows OS & Citrix  Incident/Production Management
  • Installing, Configuring and Hardening of Windows 2008 / 2012 Servers
  • Installing, Configuring and Managing Citrix .
  • RAID Configurations and Disk management utilities tools.
  • Perform Security Health Check of Windows servers and other compliance related activities.
  • Coordinating  with different lines of services with SLA.
  • 3rd party vendor coordination for visit and troubleshooting
  • Controlled shutdown and restart of services and dependencies
  • Console operations - verify system availability
  • Monthly check of assets against CMDB
  • Daily Operating System alert handling and response
  • Quarterly / half yearly password maintenance and scheduling
  • Ticket Status Check and Update
  • Respond to False Positive Alerts
  • Management investigation of User complaints
  • Maintenance and review of operating system admin accounts
  • Maintenance and review of application admin accounts
  • Maintenance of Hardware Monitoring Agents
  • Escalation of Hardware Alerts to onsite maintenance
  • Controlled Reboot of Server for hardware repair / replace
  • Deployment and Maintenance of Backup Agent Software
  • Log and Plan Procurement Request
  • Install of OS, Tooling, Backup Software, system management components
  • Creation of application admin accounts (if more than 10)
  • Maintenance and review of application admin accounts (if more than 10)
  • Create file system