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Voice Infra Specialist in Singapore at NTT DATA Singapore

Date Posted: 7/12/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    Singapore
  • Date Posted:
    7/12/2018

Job Description

Support Operations and Project activities on CUS Voice infrastructure including

  1. Daily monitoring of system health attend to any monitoring alerts
  2. Daily Incident tickets handling (End users)
  3. Daily fulfillment of Service Requests from users
  4. Provide guidance to end users on phone usage / features / configurations
  5. Assist troubleshooting and analysis of any major issues (as directed by L3 SME)
  6. Support for any voice projects and initiatives
  7. Documentation of relevant issues and processes for future reference

Job Requirements

 

  • Min Polytechnic Diploma in IT areas or Computer Science
  • Passion to interact with and support End Users
  • Minimum 1 year of experience administering the following platforms
  • Cisco Callmanager ( mandatory experience)
  • Cisco UCCX ( optional)
  • Nice perform or Nice Engage (optional)
  • Candidate must communicate well in English